Miss Moneypenny

What we do

What we are

What's it to you

Contact

Miss Moneypenny
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"All the benefits of staff with none of the strings attached"

Miss Moneypenny

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Hello

Thanks for dropping by! Please take some time to look around while you're here. We want you to learn a little about Miss Moneypenny and how we can make your life a little easier.

Do you find yourself glaring at a ringing phone? Falling asleep counting the things you forgot to do? Continuously shuffling the same bits of paper around your desk, wondering which one to deal with first? Fret no more! Moneypenny is here on a white horse to save your day!

Miss Moneypenny is dynamic business support system at your fingertips. We're here to squeeze the best out of your time and finally bring your to-do list under control.

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What is this?

Working with Miss Moneypenny means you have full time bespoke support service at your fingertips. We’re making a difference to business owners like you by managing the day to day operations of your company so that you can forget about the nitty gritty routine tasks and focus on the real job of growing your business.

Our smart support packages are scaled to suit your needs, so whatever your workload and budget, we can slot in and fill the gaps to ensure that everything gets done. We will provide you with the help that you need on a daily basis - this is an economical, hassle free, professional service which gives you an alternative to hiring staff.

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How we help you

It’s simple. Tell us a little about your business and we do the rest.

Working with you on a daily basis, we learn how you work and grow with you. Working with Miss Moneypenny is exactly the same as having your own staff – but at a fraction of the cost.

We operate as a full-service agency to manage the back office operations as well as the customer facing responsibilities of your business.

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Team Moneypenny

Miss Moneypenny is made up of a team of intelligent support staff who really care about your business needs. Whether you need an occasional PA or constant support, you’ll be cared for by a small team of Moneypenny account managers who will work together to make sure your needs are met. Because we’re a well co-ordinated outfit, you’ll never have to worry about us taking holidays or being off sick. There’s always someone there for you.

All Moneypenny account managers have been rigorously tested for their competence and skills, and because we’re committed to being the best we could be we implement ongoing training to deliver peak performance. We’ll fit right in with you, your business, and your clients and we’re guaranteed to work out cheaper than full time or part time staff.

HELLOWHATHOWWHO

©Miss Moneypenny 2010. Talk to us: 1890 987 948 Write to us: hello_missmoneypenny.ie. Delegate and be happy.

What we do

Admin Support

We know that your business isn't going to run itself. Inevitably, there's going to be paperwork, and someone has to do it.

Team Moneypenny will smoothly embed themselves into the very fabric of your business, taking care of the day to day business so that you don't have to wade through a sea of filing every day. Let us manage your orders, quotations and invoicing. Give us your documents, staff files and holiday forms - and while you're at it, hand over the asprin as you'll be getting rid of that headache for good.

Did you know that the administration function of any business holds magical powers? Scribbles transform into orders, letters into cheques and time into money. Having said that, as a business owner your time is better spent doing what you do best - getting work in the door.

So leave it to us to take care of the day-to-day running of your business: we'll use our know how so that you can use yours.

Call Answering

Picking up the phone is vital to your business. If you don’t answer the call, your competitor will. Even diverting the phone to your mobile isn’t always ideal if you’re with clients, or travelling.

In these economically challenging times it doesn’t make sense to employ a full time receptionist, so whether you’re a self-employed tradesman or a thriving SME with lots of staff, we can provide a tailored phone answering service to suit your needs down to the ground.

We’ll answer the call in your company name and get the message to you by email or SMS so that you’ll never miss a potential sale again. We can also give you a personalised voicemail box so that you’ll get your messages even if your callers want to get hold of you out of hours.

We have a number of tariffs to suit your needs. Whether you want to switch the phone to us permanently or just now and again when you want a bit of peace, we'll make sure that you're looked after properly. You'll never be glaring at that ringing phone again.

Virtual Reception

If your needs are a little more comprehensive than basic call answering, don't worry - we've got the perfect solution no matter what you're looking for.

Take a look at the other services we can provide:

• Phone number provision: No office? No worries. We can give you a phone number for anywhere in Ireland or the UK. If you’re expanding your business and want a presence in another city, this might be the perfect solution.

• 1850, 1890, 0818 numbers: We can provide non-geographical numbers in an instant, and manage the service for you.

• Call overflow: Our intelligent platform allows us to monitor your call traffic and answer the calls which can’t be answered by your own staff.

• Conference call: It’s not always easy to get everyone in the same room for a meeting, not to mention the time and expense of doing so. The Moneypenny conference platform allows up to twenty participants to join in a call so discussions can take place. This makes it easy for you, your clients and colleagues to exchange information and can speed up business transactions.

• Bespoke IVR: Sick of your technical department getting sales calls? Snowed under with customer service enquiries but no resources to set up a separate department to handle them? Miss Moneypenny can engineer the perfect solution tailored to your needs. We can blend seamlessly into your business as an add-on department which complements the existing framework. Once your customer decides what it is they need, our IVR system can be used to cleverly route calls externally so that your staff are not being interrupted by misdirected enquiries.

PA Secretarial

We’re a clever bunch here at Miss Moneypenny. We know that, as a business owner, you’re expected to be all things to all people and there simply aren’t enough hours in the day.

With that in mind, we’ve got an awesome team of staff who’ll help you overcome those daily battles with time. Our secretarial facility nicely complements our other services. We won’t just answer your calls, we’ll deal with your messages. Before we forward your emails, we’ll answer the questions in them. We can identify the nitty gritty and take care of it neatly.

Here at Miss Moneypenny, our philosophy is simple: we don’t pass on your problems, we’ll do our very best to solve them.

We’ve got access to the technology which allows you to see your diaries and files from anywhere in the world so you’re always in the loop and you’ll never lose your documents. Whether you need us to transcribe your work, send out a quotation, type out some letters or simply organise your diary, we’ll get it done in a jiffy. We store your company stationery so your outgoing communication represents you well.

All members of Team Moneypenny are smart, sassy and educated to degree level. Remember, we’re business owners too so we’ve overcome our own challenges over time. We know what you’re dealing with and we’re familiar with the issues facing owner-managers so nothing fazes us.

If you could do with an extra pair of hands, call us today and see how we can help.

Customer Service

Your customers are the reason you're in business and it's important to look after them. However we know from experience that it's easy to get on with doing your job when you're confident that your customers are happy and satisfied with the service you're providing.

It may not be feasible to set up a division dedicated solely to customer support and that's where we step in. Look at the ways we can help you manage your customer support:

• Enquiries and prices : Do you spend a lot of time answering basic questions about your products? Give us the information and we’ll do that for you. When your customer calls, rest assured that they’ll get the information they need with no fuss.

• Order Processing: Could your time be better spent if you weren’t constantly trying to write down everything your customers ordered? We’ve got the resources to manage your order system for you. We’ll deal with your customers and process your orders so that your system is hassle-free and efficient.

• Technical Support: We’re interested in how things work. Teach us about your systems and we’ll be the fountain of knowledge at the other end of the phone. If you have different levels of tech support, our intelligent phone systems allow us to filter out the basic queries and patch the more complicated calls through to you. The result? Everyone’s happy.

• Moaning Minnies : Sadly, you can't please all of the people all of the time. But that’s ok. We’ve got enough charm to go around. Let us be your complaints department and we’ll do our very best to smooth things over and wipe up that spilled milk.

Accounts

Bean Counting

Looking after the financial side of the business is easier said than done. All too often, it's a once yearly scramble to get all the paperwork together and dump it on your accountant's desk.

Miss Moneypenny believes in a no-fuss approach to accounting. We've got a team of talented number crunchers to take the stress out of making money. Look at the ways we can help:

• Tax registration: Advice on the type of company to form and what tax registrations you need

• Book-Keeping: It doesn’t need to be a drain on your time. We’ll process your invoices, receipts and payments as an add-on to the administrative support service.

• Year end accounts: From preparation of the accounts to filing them with the Companies Office

• Tax returns: Personal and business tax returns with a particular focus on minimizing your tax liability.

• Budgets & Cash-Flows: Need to monitor how your business is performing, then our cash-flow analysis services and budgeting services provide you with the information you need to help you become more profitable

• VAT: We will look after all aspects of your VAT and ensure that you fulfill your revenue obligations in a timely manner.

• Payroll: If you’ve got staff, we can handle all aspects of your payroll, including taxes and levies.

• RCT: All areas of Relevant Contract Taxes are covered here, from C2 applications to monthly RCT returns.

• Advisory service: Not sure how to charge? We can analyse your business and implement the correct charging structure so that you’re billing your customers properly from the outset.

Remember, Miss Moneypenny is here to make your life easier. We're a close-knit team and it makes sense for you to channel your services through one service provider. We can integrate our accounting packages with any other aspect of support.

Admin Support
Call Answering
Virtual Reception
PA Secretarial
Customer Service
Accounts

©Miss Moneypenny 2010. Talk to us: 1890 987 948. Write to us: hello_missmoneypenny.ie. Delegate and be happy.

What we are

Ethical Checklist

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BELIEFS

Our beliefs

We're very houseproud here at Miss Moneypenny. We set up the business in outraged response to the global recession. Why should businesses be threatened just because of this temporary blip? Running your company need not be the heinously expensive challenge it's made out to be! Downsizing doesn't have to be painful! We wanted to provide a recession-proof growth opportunity to businesses and self-employed people and that's just what we've done.

We've eliminated the crippling overheads of having an office, we've banished the woefully high monthly bills. Miss Moneypenny offers a bespoke solution to keep your business up and running at a realistic cost. And that makes us proud.

We're committed to running our business well so that you can run yours. We've got a good reputation to protect, so we make sure we tick all the ethical boxes every single day.

INTEGRITY

Integrity

We insist on going about our business with integrity. We're proud of what we do and we'll always strive to reach the best possible solution for your business.

You're guaranteed honesty, and we'll always do the right thing by you. We run a responsible, trustworthy organisation because we understand that your business is your livelihood.

TRUST

Trust

Our door is always open. We're here to listen and learn, and because we understand that your business is your baby, you can trust us to protect it fiercely.

You can come to us any time for a chat about your ideas, concerns, or just a cup of tea. We'll help you get to where you want to be. We value loyalty highly and we want our clients to feel safe with us, so we go out of our way to safeguard everything you put in our care.

QUALITY

Quality

We insist on the best at all times. We're always looking for better, more efficient ways to work and we move with the technology that's available to us so that your business has access to the best possible resources at our disposal.

We work hard at being creative in the challenges we're faced with - no matter what the problem, we can get around it.

We implement best-practice procedures and stick to them so that the service you get is of a consistently high standard. Ultimately, we'll provide the best solution to any given problem so you know you've got a dependable team on call at any given time.

BELIEFSINTEGRITYTRUSTQUALITY

What's it to you

Clever moves

Whether youre a start-up braving the entrepreneurial world or an established business in operation for years, we'll cut your overheads significantly.

Take a look below at some of the many benefits of bringing your business to Miss Moneypenny.

No Strings
No Stuff
No Noise
No Delay
No going back

No Strings

Miss Moneypenny is the ideal no-strings alternative to hiring staff.

We don't operate lengthy contracts and complicated get-out clauses. Our terms are simple and transparent: you only pay for what you get.

No Stuff

You won't be shelling out for any expensive equipment whatsoever because we operate out of our own offices, using our own tools. We're well kitted out with everything from computers to staplers so you won't have the added expenditure.

No Noise

Without the hassle of a ringing phone and a growing to-do list, you'll get your spare time back so you can finally focus on the stuff that matters - getting work in the door. Our support service will provide you with vital backup which will allow you to start your working day with a clear head and channel your resources in the right direction.

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No Delay

Don't worry - we know you. We're experts at what we do and we don't need to be trained or taught how to do our job.

We can hit the ground running and before you know it you'll have a crack team of admin ninjas at your fingertips. We'll be up to speed in a jiffy. Just say the word.

No going back

We don't need to blow our own trumpets - they blow themselves.

Once people experience the benefits of Miss Moneypenny they don't go back: fact.

Our unrivalled, unbeatable service speaks for itself.

Contact

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We'd love you hear from you.